The Blog that Noone Reads

Ok. So, back in August, I posted about how I’d finally broken down and purchased that watch I wanted. It is a very nice looking watch and also very comfortable. I really like it except that the damn band has broken twice now. And to add insult to injury, it takes $25, cost of shipping, and several weeks to get it fixed. I would just replace the band myself, but the band is a lot of what attracted me to the watch in the first place. It’s titanium, so its very light, also it’s very attractive. This wasn’t a cheap watch either. At $125, it was one of the more expensive watches in the Fossil store. So far, my $10 digital with a rubber strap has a better performance record and that one I wore every day on my cruise.

Long story short, I’m quite upset. I’m not going to keep spending money on this watch, just to have it break every couple weeks. I decided to send an email to Fossil to see if they can ease my situation. I’ll try to post all correspondance here.

Here is the letter:

Dear Fossil,

On Aug. 30, 2005, I bought my Fossil watch (TI-5075) from the Fossil retail store in Valley Fair mall in California. I love the watch, except by mid-September, the band had fallen apart on me. One of the links just came apart. I haven’t worn it while doing anything really active, just around the house and whatnot. It seemed weird to me that a $125 watch would fall apart in just a couple weeks and even worse, I had to pay $25 to have it fixed. So I shipped my watch out in October and got my watch back in November. I still really like my watch, except its already fallen apart again. Exactly the same thing happened. One of the links near the watch (the ones I can’t replace myself) just came apart. So here I am, now $150 in with a watch I still can’t wear. I noticed this watch isn’t even available in the online store anymore. Is there a known defect? I really like my Fossil watches, but I’m beginning to lose faith in this company. Please tell me there’s something you can do for me. I really don’t want to take my business elsewhere, but this is unacceptable.

-dave grijalva

PS. I’ll be posting this letter and photos of the defective watch on my website.

http://theblogthatnoonereads.blogspot.com/2005/08/my-new-toy.html

http://theblogthatnoonereads.blogspot.com/2005/12/my-defective-fossil-watch.html

Some images of the broken watch:

The missing link just fell off.

Another shot of the busted band.

Update

I recieved this email yesterday afternoon (12/30/05). Which was a pretty fast response time considering the holiday. The way I read it, they’re going to re-fix my watch for free. If that’s the case, and the thing stays fixed, I’ll be very pleased. I’ll mail my watch out in a couple days and see what happens.

Dear Dave,

Your email was received with great concern. If you are still
experiencing problems with your watch, please send the watch back to our
repair facility for a second attempt. The address is:

Metro Service Center
Attn: Second Time Repair
10615 Sanden Dr.
Dallas, TX 75238-1720.

If you have already paid the original invoice, and the requested repair
is covered under warranty, please do not send any form of payment for
the second time. Please enclose your return address, email address, a
description of the problem, and a copy of the original invoice (if
available). Do not send the original tin or box the watch came in. The
watch will be returned within 3 to 5 weeks from the date we receive it.

We encourage you to send your package certified, insured, or UPS. Metro
Service Center is not responsible for lost or stolen packages. If you
have any further questions, please contact our representatives at
1-800-842-8621.

Thanks for writing,

Webguy
webguy@fossil.com
http://www.fossil.com
800.449.3056

I’m currently swamped at work, so I haven’t much time to post. As soon as I have some free time, I’m gonna post my initial impressions of the XBox 360 and also a full writeup on my vacation in Vegas.